4 Messages
One device showing as two on WiFi network page
Last night my husband was trying to setup a booster. After connecting his iPhone to the booster, disconnecting from it, and then reconnecting back to our wifi, our xfinity network sent me a notification saying that a brand new iPhone had just connected to our network. Now when I look at the devices on our network, I see his previous Iphone information listed as well as an entirely different iphone (different hostname and MAC address). We basically now have two devices listed for what should be one… Unless it’s somehow possible that someone magically managed to log a new device onto our network at this exact moment without our detection?
XfinityKei
Official Employee
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1.2K Messages
19 days ago
@user_c4vs58 Thanks for reaching out regarding the devices connected to your network.
I have some steps I would like to have you try to resolve this.
I recommend removing both devices from your network and then have your husband reconnect and name that device.
I have a link to share with those steps.
https://www.xfinity.com/support/articles/manage-wifi-devices-my-account
To remove or rename a device registered to access Xfinity WiFi hotspots:
Go to customer.xfinity.com/#/settings/security/hotspot-devices and sign in to your account.
Scroll down to the device you want to manage.
Click Rename to edit your device name.
Click Remove to remove your device from the list of registered devices.
You'll see a confirmation message will appear.
Note: If you've reached your limit of 10 registered devices, you must remove a device before you can add another.
If you run into any issues or if the device pops up again as two let us know.
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EG
Expert
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107.5K Messages
19 days ago
Concern moved here to the Home Networking help section.
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EG
Expert
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107.5K Messages
19 days ago
@user_c4vs58
Perhaps it was caused by the MAC address randomization feature that the iPhones do now. You can Google that for more info. In the iPhone's settings, you should be able to disable that and see.
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EG
Expert
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107.5K Messages
19 days ago
@user_c4vs58
Anything is possible. We've seen this here before. You won't know for certain unless you try it. Have you Googled it ? Here it is
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EG
Expert
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107.5K Messages
19 days ago
Yeppers.
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