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Tuesday, November 26th, 2024 7:36 PM

One device showing as two on WiFi network page

Last night my husband was trying to setup a booster. After connecting his iPhone to the booster, disconnecting from it, and then reconnecting back to our wifi, our xfinity network sent me a notification saying that a brand new iPhone had just connected to our network. Now when I look at the devices on our network, I see his previous Iphone information listed as well as an entirely different iphone (different hostname and MAC address). We basically now have two devices listed for what should be one… Unless it’s somehow possible that someone magically managed to log a new device onto our network at this exact moment without our detection?

Official Employee

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1.2K Messages

19 days ago

@user_c4vs58 Thanks for reaching out regarding the devices connected to your network. 

I have some steps I would like to have you try to resolve this. 

I recommend removing both devices from your network and then have your husband reconnect and name that device.

I have a link to share with those steps. 

https://www.xfinity.com/support/articles/manage-wifi-devices-my-account

 

To remove or rename a device registered to access Xfinity WiFi hotspots:

Go to customer.xfinity.com/#/settings/security/hotspot-devices and sign in to your account. 
Scroll down to the device you want to manage.
Click Rename to edit your device name.
Click Remove to remove your device from the list of registered devices.
You'll see a confirmation message will appear.
Note: If you've reached your limit of 10 registered devices, you must remove a device before you can add another.

 

If you run into any issues or if the device pops up again as two let us know. 

 

 

4 Messages

@XfinityKei​ Thanks just removed the newest/additional device from the network. Guess we wait to see what happens when he gets home and reconnects to the wifi. I’ll keep you posted. 

Expert

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107.5K Messages

19 days ago

Concern moved here to the Home Networking help section.

Expert

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107.5K Messages

19 days ago

@user_c4vs58 

Perhaps it was caused by the MAC address randomization feature that the iPhones do now. You can Google that for more info. In the iPhone's settings, you should be able to disable that and see.

4 Messages

So you think it’s possible that when he logged off of the Ethernet extender and back onto the WiFi, it automatically generated a completely separate MAC address for a device that the network should have already recognized? 

Expert

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107.5K Messages

19 days ago

@user_c4vs58 

Anything is possible. We've seen this here before. You won't know for certain unless you try it. Have you Googled it ?  Here it is

4 Messages

Yes I googled it… and also just did some investigation through AI. It seems there are a few technical explanations that could clarify what happened:

1. iPhone MAC Address Randomization: Modern iPhones use a feature called Private Wi-Fi Address, which randomizes the MAC address when connecting to a new network for the first time. If my husband’s iPhone connected to the Ethernet booster as a “new” network and then switched back to our main Wi-Fi, the router may have registered it as a separate device because of the different MAC address.

2. Hostnames and Device Listings: When an iPhone connects to a network, its hostname (e.g., “John’s iPhone”) and MAC address are reported to the router. However, some routers can misinterpret connections, especially if a device transitions between different access points (like the Ethernet booster and main Wi-Fi). This can lead to the same device appearing twice in the network list, with slightly different identifiers.

3. Timing and Coincidence: It’s likely a coincidence that the network notification occurred during this process. Some routers interpret reconnected devices as “new,” especially if the connection sequence is slightly different due to the booster setup.

Expert

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107.5K Messages

19 days ago

Yeppers.

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