bikerbobt's profile

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Tue, Oct 20, 2020 7:00 AM

On going problem!!

I have been having an issue with the internet over the last month, and have called multiple times and have replaced my own modem with a new one. The last call I made, they told me they would schedule an appointment to replace the outside cable line coming to the house. I still haven't heard from them.... The problem still exists!!!!





87K Messages

8 m ago

What do the modem's signal stats look like ? Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

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