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user_5nuthe
1st Topic

2 Messages

Monday, October 14th, 2024 7:09 PM

On going internet problem

Over the past 10 days I had to resent my modem nine times due to losing internet. Could really person help me I am getting very frustrated. My name is John [Edited: "Personal Information"]

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21 days ago

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XfinityTony

Official Employee

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999 Messages

21 days ago

@user_5nuthe, hello and thank you for taking the time to reach out to us. I am sorry to hear that you are having issues with your internet. We are here to help! When your internet goes down, do you ever notice that there is an interruption listed in the Status Center or the Xfinity App?

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user_5nuthe

2 Messages

Only once. All of the other times my neighbors have service

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21 days ago

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XfinityTony

Official Employee

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999 Messages

@user_5nuthe Gotcha. Go ahead and send a DM to "Xfinity Support" with your full name and address, so we can check it out. I'll see you there!

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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EG

Expert

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106.9K Messages

21 days ago

@user_5nuthe @XfinityTony 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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