Older Alexa devices won’t connect to new Xfinity router

I recently upgraded to Xfinity x7 router, I was previously using my own equipment. Upon upgrading I have been unable to connect my older Alexa devices. My newest device connected with no issues.

I receive a message on the Alexa app saying my wifi is “captive portal”. Is there a way to disable this setting?

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DreamSayerZ

Problem Solver

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1K Messages

4 years ago

Have you tried unplugging those Alexa devices and plug them back in? Are you connecting to your in home WiFi network, and NOT the Xfinity WiFi hotspot?

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U

user_ccdc02

Visitor

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2 Messages

@DreamSayerZ I habe tried both, with no luck. My two newer devices connected easily.

4 years ago

0

Thank you for reaching out to us here @user_ccdc02. I would be happy to check on that connection issue from here. Could you send me a direct message with the full name and complete address on the account?

To send a direct message [private message]:

Click the "Direct Message" icon or https://comca.st/3wBPtRX

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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4 years ago

0

Your Home Network

user_ccdc02

Older Alexa devices won’t connect to new Xfinity router

DreamSayerZ

user_ccdc02

XfinityJohnG

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