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user_398e9b
1st Topic

Visitor

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4 Messages

Wednesday, August 17th, 2022 10:18 PM

Closed

Old Password Required for Some Devices

I changed my WiFi password. Some devices required the new password and other devices required the old password. I need to be able to change my password with confidence that it was changed to keep unwanted parties off my network.

Question

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Updated 

3 years ago

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XfinityKassie

Official Employee

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1.7K Messages

3 years ago

@user_398e9b Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with your Wi-Fi network. I can see where you are coming from in wanting to keep your home network secured. Before we dive into troubleshooting, may I ask what platform you used to change your password, and have rebooted your modem since changing your password? I look forward to working with you this evening! 

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user_398e9b

Visitor

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4 Messages

@XfinityKassie​ I used the Xfinity app to change the password and yes I have rebooted the system. Different devices on the network require one of the two passwords. My iPhone will require Password A. And Password B does not work. Whereas another device will require Password B and Password A does not work

3 years ago

0

XfinityOrlandoM

Official Employee

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2K Messages

@user_398e9b 

The xfinity app is great tool, I use all the time to monitor change my in home network Wi-Fi password and also to remove unknown devices that may be attached from when my teenagers friends come over. I recommend making sure only the devices you want connected to your home network just go to connect and you will see all the devices connected an any other devices that were connected at one time and just remove the ones you unfamiliar why clicking on that device then go to manage and forget device.

 

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3 years ago

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