Regular Visitor
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3 Messages
Number of Devices
I have the Xfinity Internet 50 MBps plan and am using a Comcast Gateway. It is constantly dropping service. Sometimes its down 2-3 minutes, then comes back by itself, sometimes I need to unplug/replug the modem.
After 2 months of losing connectivity 2-3 times per week, I finally called back in to Xfinity, said they could send out a technician, but if its my problem, I have to pay. They think its my problem because I have over 10 devices connected, and my plan only supports 4 devices. They say I need to upgrade my plan.
I think this is Horse Dung.
My devices that are connected to WIFI include: 2 Nest thermostats, 2 printers, 2 door sensors... none of these are using data.
I have 2 computers connected via wifi, one work, one personal, and 3 smart phones.
I also have a wired Ooma VOIP phone (never used) and a Roku.
At any given time, we have one work computer actively connected processing Microsoft Office products (hardly ever stream/video conference), one TV via the Roku, maybe 1 kid playing game one phone, and 1 kid playing flash-type game on computer.
We should have plenty of bandwidth, and if they are purposefully limiting the number of devices that I can connect despite the fact that 3/4 of those devices use next to no data, I find this despicable.
NoNoBadPuppy
Problem Solver
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575 Messages
3 years ago
The best advice I can give you is this: buy your own hardware. In addition, if you are only getting 50 down, then you probably will have issues even with your own hardware. There is a lot of overhead in the signal coming into your home, and with 10 clients, you may have bandwidth issues.
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CCMarcella
Official Employee
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352 Messages
3 years ago
Truly sorry to hear that you are experiencing these drops in your connection and I completely understand your frustration.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
-Click "Sign In" if necessary
-Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
-Click the "New message" (pencil and paper) icon
-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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110.6K Messages
3 years ago
@joured @XfinityMarcella
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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NoNoBadPuppy
Problem Solver
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575 Messages
3 years ago
I will echo what @EG stated and ask you to report back if you get this problem resolved. Anytime the 'employees' get involved, it seems to end the thread as they hide whatever it is they do. When they do not report back, they render the post useless.
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joured
Regular Visitor
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3 Messages
3 years ago
Had technician come out, physical problem with modem, need a replacement he doesn't have.
Now I need to figure out where to go to find a working modem.
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NoNoBadPuppy
Problem Solver
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575 Messages
3 years ago
My recommendation is to buy your own Modem. Check the compatibility listing for your plan. Stick to name brand (Motorola, Arris, etc). Suggest separate modem and router. That what you can upgrade one or the other when new protocols are released. Not only will what you buy far outperform anything xfinity gives you, but you will gain complete control over your network, something you will never have with their supplied hardware.
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