You need to start a thread of your own giving as much information you can, but leaving out any personal identifying information.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
EG
Expert
•
121.5K Messages
23 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information.
0
0
user_x2s0hh
Visitor
•
1 Message
1 day ago
Did they help and hopefully they can help me too?
1
0