Now wifi pass

I bought the Now wifi pass on 05/26, and I was able to connect my phone without any problems. When I tried to connect my laptop, I would get 404 errors or a dead webpage when trying to sign in. I contacted the wifi pass support, which I found out can only be contacted using the text portal; extremely annoying, and they were not able to help me at all. I contacted them again on the 27th, and the agent I was texting with disconnected my service while I was typing not to do that. Then,  they said they didn't disconnect , but I had no wifi, and when I tried to reconnect, it took me back to the sign in page saying that no active pass found. I reached out again to the "help" lineand the agent told me I must be entering the wrong information when trying to sign in. Their "solution" was to disconnect the service and issue i refund. The service had already been disconnected, so i requested that i receive a refund. 
I repurchased the wifi pass on the 28th and am having the exact same problem when trying to connect my laptop. I went through all the troubleshooting steps: clearing browser history, forgetting the network connection, restarting the device, even taking the laptop to another location, and nothing worked. I continue to get the same error messages and dead page. Only now, I'm afraid to try to contact the "support" team that is supposed to help customers resolve these issues for fear that they will disconnect my service again since that seems to be their go-to solution. 
Prior to this, i was using the Now wifi pass for over two years without any incident. I forgot to update my bank card information upon receiving a new card, and my original account was canceled. I take full responsibility for that oversight, but I was not expecting the absolute hassle it has been to connect a second device to my account. Any insight or advice on how to correct this and allow me to connect a second device would be greatly appreciated.