2 Messages
NOW Internet
How do I change from the NOW internet to upgrade I just got the service and it is too weak for our household but there is not an option on the app it only says to downgrade
2 Messages
How do I change from the NOW internet to upgrade I just got the service and it is too weak for our household but there is not an option on the app it only says to downgrade
EG
Expert
•
110.3K Messages
21 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDena
Official Employee
•
3.2K Messages
21 days ago
Great question. To cancel Xfinity NOW Internet, you can simply turn off automatic payments within the NOW Portal. This will pause your service and payments, and your service will continue until the end of your prepaid service period. You won't receive a refund. Once canceled you can then restart residential services at your home. @user_szhndl
0
0