Visitor
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2 Messages
Now internet subscription not working
My now pass subscription dos not work anymore it’s been working fine for months and now it’s just not, it literally works fine 20 feet outside my house but it just doesn’t work inside of my house how does that make any sense and again mind you it’s been working fine for MONTHS I need help to fix this issue as soon as possible
XfinityJustinC
Official Employee
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1.8K Messages
6 hours ago
Hello, @user_l97keg thank you for reaching out over Xfinity Forums. I understand wanting to get the NOW Internet service issue resolved, but wanted to help get the proper expectations set up that with it being a prepaid service, I'm limited with supporting those accounts. Here is a helpful document that has more information regarding the NOW Internet: https://www.xfinity.com/support/articles/now-internet-faqs
I’m having trouble with my NOW Internet service. Who can help me troubleshoot?
Xfinity offers 24/7 digital support for customers who may be experiencing issues with their NOW Internet service. For help in real-time from an agent, please chat with us for assistance. You can also use the Xfinity app to easily troubleshoot most service issues.
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user_l97keg
Visitor
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2 Messages
5 hours ago
Sorry but this was completely unhelpful I don’t understand how you guys cannot fix this I’m sorry for being rude but it works for months then all the sudden doesn’t and it literally works 10 feet outside my house
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