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Johno3
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38 Messages

09/02/2026 7:46 PM

NOW Internet gateway is stuck in an orange/green blinking loop and dropping connection.

my NOW internet keeps dropping wifi on two different iPads. The light are blinking orange and green. Xfinity assistant just keeps telling me to turn off wifi and then back on which only works of a while.

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2 days ago

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XfinityBradM

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2 days ago

@Johno3 Our frontline teams have very limited access to NOW accounts and for troubleshooting assistance we would recommend reviewing our troubleshooting tip article and utilize the support methods within the Xfinity Assistant. 

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Johno3

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Thank you for responding I will follow the troubleshooting tip article. I am finding NOW Internet is great when it works but support is extremely limited when it doesn’t. What would be the best way of switching back to Xfinity regular internet. 

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2 days ago

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XfinityQuemekia

Official Employee

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1.4K Messages

To move back to our residential internet you would first need to cancel your NOW plan, as you can't have both NOW internet and residential internet. @Johno3 once you've canceled your plan, our team can assist with getting your residential plan setup.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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