Skip to main content

  • Home

  • Getting Started

    • Offers

texaspete2's profile
texaspete2
20th Anniversary celebration
Expressive Exchange
Conversation Starter

Contributor

 • 

23 Messages

Sunday, September 1st, 2024 4:17 PM

Now customer - app shows gateway offline and website shows gateway status unavailable

Hi,

I've been a Now customer for about 3 weeks.  When I go info the xfinity app, my gateway shows offline.  On the website, the gateway shows status unavailable.  The internet has been working fine.  I reached out to support and they said they sent refresh signals and that would fix it but it didn't  I unplugged/replugged the gateway, same thing.  It's not causing an issue but unsure if this is normal or not.

Thanks

Question

 • 

Updated 

13 days ago

18

1

0

Was this helpful?

XfinityKrista

Official Employee

 • 

1.2K Messages

13 days ago

Hello @texaspete2, thank you for taking the time to reach out on social media.  I understand your concern with the information you're seeing regarding the modem, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

0

0

forum icon

New to the Community?

Start Here