Visitor
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1 Message
Notice that ARRIS AX061AEI connected to my account
I just received a notification that a
ARRIS AX061AEI
was added to my account. I’m out of state and don’t even know what this device is. I also can’t find on the app what devices are attached to my modem/router. I paused the device because that’s all it would allow me to do. If you could please advise what to do. Thank you
NoNoBadPuppy
Problem Solver
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546 Messages
3 years ago
It is an Arris XI6 set top box. It is your cable box/DVR.
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CCTimothyA
Problem Solver
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785 Messages
3 years ago
@user_4a8fe2 Thank you for bringing this to our attention. I can understand how this would be frustrating. I found that you can remove a device from the network by clicking on Devices at the bottom of the page and then scrolling through the devices. There should be an option to see devices that are not connected at this time and once you find the device you would click on device information and then there is an option to remove.
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