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Tuesday, January 25th, 2022

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Nothing changed in my house, and suddenly Zoom says "Unstable Internet Connection" constantly

Here is the data that experts always ask for on these forums:

1) Direct Wired Ethernet Connection

2) Gateway XB7  CGM4331COM

3) Two days ago Zoom starts saying "Internet Connection Unstable, Video drops constantly

4) Nothing in my house changed, but....

5) Direct neighbor is gutting their house and utilities have just been cut, new box installed at end of their property to (presumably) run lines underground...

6) Upstream/downstream data below

This is an URGENT issue as I work from home.

Downstream
Channel Bonding Value
Index
5
1
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
33
34
35
36
38
39
40
41
42
43
44
45
37
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
507 MHz
483 MHz
489 MHz
495 MHz
501 MHz
513 MHz
519 MHz
525 MHz
531 MHz
537 MHz
543 MHz
549 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
459 MHz
465 MHz
471 MHz
477 MHz
435 MHz
441 MHz
447 MHz
453 MHz
405 MHz
411 MHz
417 MHz
423 MHz
690000000
SNR
41.1 dB
41.2 dB
41.2 dB
41.1 dB
41.1 dB
41.1 dB
41.2 dB
40.9 dB
40.9 dB
40.9 dB
40.9 dB
40.8 dB
40.8 dB
40.7 dB
40.7 dB
40.5 dB
40.6 dB
40.7 dB
40.8 dB
41.1 dB
41.2 dB
41.1 dB
41.1 dB
41.0 dB
41.1 dB
41.1 dB
41.2 dB
41.0 dB
41.0 dB
41.0 dB
41.0 dB
40.1 dB
Power Level
-4.5 dBmV
-4.3 dBmV
-4.4 dBmV
-4.4 dBmV
-4.2 dBmV
-4.7 dBmV
-4.3 dBmV
-4.6 dBmV
-4.6 dBmV
-4.6 dBmV
-4.7 dBmV
-4.7 dBmV
-4.6 dBmV
-4.4 dBmV
-4.8 dBmV
-5.1 dBmV
-4.9 dBmV
-4.7 dBmV
-4.7 dBmV
-4.5 dBmV
-4.3 dBmV
-4.3 dBmV
-4.2 dBmV
-4.9 dBmV
-5.0 dBmV
-5.0 dBmV
-4.4 dBmV
-5.1 dBmV
-5.0 dBmV
-4.9 dBmV
-5.0 dBmV
-3.6 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
Upstream
Channel Bonding Value
Index
1
2
3
4
5
Lock Status
Locked
Locked
Locked
Locked
Locked
Frequency
35 MHz
29 MHz
22 MHz
16 MHz
40 MHz
Symbol Rate
5120
5120
5120
5120
2560
Power Level
50.5 dBmV
50.8 dBmV
50.3 dBmV
50.8 dBmV
49.3 dBmV
Modulation
QAM
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
ATDMA

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