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5 Messages
Nothing changed in my house, and suddenly Zoom says "Unstable Internet Connection" constantly
Here is the data that experts always ask for on these forums:
1) Direct Wired Ethernet Connection
2) Gateway XB7 CGM4331COM
3) Two days ago Zoom starts saying "Internet Connection Unstable, Video drops constantly
4) Nothing in my house changed, but....
5) Direct neighbor is gutting their house and utilities have just been cut, new box installed at end of their property to (presumably) run lines underground...
6) Upstream/downstream data below
This is an URGENT issue as I work from home.
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||
Index |
5
|
1
|
2
|
3
|
4
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
33
|
34
|
35
|
36
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
37
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Frequency |
507 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
501 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
459 MHz
|
465 MHz
|
471 MHz
|
477 MHz
|
435 MHz
|
441 MHz
|
447 MHz
|
453 MHz
|
405 MHz
|
411 MHz
|
417 MHz
|
423 MHz
|
690000000
|
SNR |
41.1 dB
|
41.2 dB
|
41.2 dB
|
41.1 dB
|
41.1 dB
|
41.1 dB
|
41.2 dB
|
40.9 dB
|
40.9 dB
|
40.9 dB
|
40.9 dB
|
40.8 dB
|
40.8 dB
|
40.7 dB
|
40.7 dB
|
40.5 dB
|
40.6 dB
|
40.7 dB
|
40.8 dB
|
41.1 dB
|
41.2 dB
|
41.1 dB
|
41.1 dB
|
41.0 dB
|
41.1 dB
|
41.1 dB
|
41.2 dB
|
41.0 dB
|
41.0 dB
|
41.0 dB
|
41.0 dB
|
40.1 dB
|
Power Level |
-4.5 dBmV
|
-4.3 dBmV
|
-4.4 dBmV
|
-4.4 dBmV
|
-4.2 dBmV
|
-4.7 dBmV
|
-4.3 dBmV
|
-4.6 dBmV
|
-4.6 dBmV
|
-4.6 dBmV
|
-4.7 dBmV
|
-4.7 dBmV
|
-4.6 dBmV
|
-4.4 dBmV
|
-4.8 dBmV
|
-5.1 dBmV
|
-4.9 dBmV
|
-4.7 dBmV
|
-4.7 dBmV
|
-4.5 dBmV
|
-4.3 dBmV
|
-4.3 dBmV
|
-4.2 dBmV
|
-4.9 dBmV
|
-5.0 dBmV
|
-5.0 dBmV
|
-4.4 dBmV
|
-5.1 dBmV
|
-5.0 dBmV
|
-4.9 dBmV
|
-5.0 dBmV
|
-3.6 dBmV
|
Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
Upstream
|
Channel Bonding Value | |||||
Index |
1
|
2
|
3
|
4
|
5
|
|
---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
Frequency |
35 MHz
|
29 MHz
|
22 MHz
|
16 MHz
|
40 MHz
|
|
Symbol Rate |
5120
|
5120
|
5120
|
5120
|
2560
|
|
Power Level |
50.5 dBmV
|
50.8 dBmV
|
50.3 dBmV
|
50.8 dBmV
|
49.3 dBmV
|
|
Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
QAM
|
|
Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
No Responses!