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user_dfq7ef
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Monday, December 29th, 2025 2:34 AM

Not working

We’ve had a lot of issues our Internet is not working. It’s not showing up as Wi-Fi on any device. We can’t connect to it.

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2 hours ago

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XfinityThomasA

Official Employee

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3.1K Messages

16 hours ago

 

user_dfq7ef - Thank you for choosing Xfinity and joining the Forums community for help. You've reached the right place. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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EG

Expert

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115.1K Messages

2 hours ago

@user_dfq7ef 

Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.

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