Skip to main content

    Support

    Offers

codelirious's profile
codelirious
Rousing Reactor
Expressive Exchange
Responsive

Contributor

 • 

85 Messages

Saturday, August 21st, 2021 9:49 PM

Closed

Not seeing how to check end of life for modem

I'm on this page: https://www.xfinity.com/support/articles/end-of-life-devices

It says "If you own your device, you can check the End of Life status by visiting mydeviceinfo.xfinity.com and signing in to your account"

I own my own device. I go to the link, I'm already signed into my account, and it shows my device, and I click View Details because there's nothing there indicating end of life. The page shows "Cable Modem and WiFi Router" and my modem's details, but nothing about end of life.

I go back to the first page and try "or entering your device make and model in the search bar on the homepage". I'm not sure what the home page is, so I click the small Xfinity log at the top and it takes me to https://www.xfinity.com/overview. I click the magnifying glass which opens to a search box, and copy and paste the modem manufacturer and model from my device page.  I get Results 1-10 of 16. None of them mention end of life.

I'm completely confused on what Comcast is trying to tell me here, and apparently lost by following their instructions.

So... what is Xfinity trying to tell me here? How do I actually find out what my modem's end of life is for Xfinity?

Question

 • 

Updated 

4 years ago

1.5K

1

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

4 years ago

@codelirious, That's odd you're not able to view your device's EOL status, but you were on the right track. Those are the steps you'd take to find that information out. I can help take a look at your specific device details and let you know if your device is at EOL. In order to get started can you please send a message to 'Xfinity Support' with your full name and full address by clicking the chat icon in the top right?

(edited)

2

0

codelirious

Contributor

 • 

85 Messages

@XfinityMarcos That's great that you're able to find out my device's EOL, but beyond that, maybe you should tell your manager that the instructions for us to find that doesn't work?! That's part of the reason for my post.

I'm already in multiple "chat icon" threads with multiple Xfinity support people, and they either abandon, take a long time to respond, or chew me out for posting questions in the forum when there's apparently no way to just click something to get a live chat rep or send an email. This is SO OVERLY-COMPLICATED right now, I shouldn't be punished for it, nor have my statements misunderstood or chastized.

I'll click the button again and try somebody else again, but if you think I should just add a new issue to an existing thread, well... that's CONFUSING AS ----. So I hope nobody's going to chew me out for starting a new thread (if I even can). None of these posts would even exist if Comcast still had a button for live chat or to send an email :/ This is such a bunch of unnecessary roundabout nonsense.

4 years ago

0

codelirious

Contributor

 • 

85 Messages

@XfinityMarcos PS the chat icon asks me to type in the name of a person to send a message HAHAHA... so... who do I message? You? Wouldn't that just add to an existing thread I had with you, causing no separation of issues in the thread? That sounds really confusing too!

4 years ago

0

forum icon

New to the Community?

Start Here