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user_f63fa1
1st Topic

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2 Messages

Monday, July 10th, 2023 6:07 PM

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Not seeing 10G upload speeds

I have the 1.2 Gbps service and I am able to achieve that easily every day. What hasn’t changed since 10G roll out in my area is upload speeds. I am stuck at the older upload speeds of around 70 mbps and not close to the 200 Mbps. I have a speed test that runs daily at 8AM and it is consistently around 70 Mbps whilst download gets 1.2 Gbps or higher (it tests directly from my router). The same is confirmed manually from a hardwired PC (using the Xfinity app) and by the Xfinity app testing from the Xfinity gateway itself. Based on that I am confident about the test results. 

I was excited about the 10G increasing upload speeds that I even went out and swapped in an XFi Gateway instead of my own modem. Any help?

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1 year ago

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XfinityJustinC

Official Employee

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893 Messages

1 year ago

Hello @user_f63fa1. Thank you for reaching out over Xfinity Forums support, and for the detailed information you have provided. Working from home myself, I definitely understand wanting to get the most out of the upload speeds once the are has been upgraded on the enhanced network. When you purchased your own modem, did you confirm it was a certified compatible modem for the speed: https://www.xfinity.com/support/devices/#unauth? When you're connecting your device(s) and running the speed test, is that hard-wired or through a WiFi connection? 

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user_f63fa1

Visitor

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2 Messages

@XfinityJustinC​ I’ve already swapped out my modem to an Xfinity modem back in February. Looks like I was given an XB7 - thanks for the hint @SRTology

I just tried running the speed test from the Xfinity app which should run it from the XB7. It’s reporting 1.4 Gbps down vs a plan speed of 1.2 Gbps but the upload is only 52 Mbps vs a plan of 200 Mbps. This aligns exactly with the daily test of my router (behind the XB7 gateway/modem) - it’s hardwired at 2.5 Gbps so shouldn’t be the problem - especially since the test from the app should rule that out. 

1 year ago

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XfinityTony

Official Employee

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1K Messages

@user_f63fa1 Thank you for the screenshots! Please, send a DM to "Xfinity Support" (using the icon in the upper-right) with your name and address, so we can make sure you are in one of our next-gen markets. The increased upload speeds have not launched everywhere yet. 

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1 year ago

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SRTology

Contributor

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32 Messages

1 year ago

What modem did Xfinity give you? I’m on a xb8 and I can pull down 200+ when my household is sleeping. When everyone is up and streaming etc it drops down to 150ish.

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