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user_u4431b
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Friday, September 5th, 2025

Not receiving internet speed paying for - 400 mbps, only getting 281 mpbs

Not receiving internet speed paying for - 400 mbps, only getting 281 mpbs. Can you please provide me the speed I am paying for and or discount my bill accordingly. Thanks. 

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6 days ago

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XfinityQue

Official Employee

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94 Messages

6 days ago

 

user_u4431b Hi and thanks for reaching out. I understand the importance of that. How are you checking your speeds? Are the device(s) on Wi-Fi or connected via LAN? 

 

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