not getting upload speeds

yes it is brand new and rebooted. I have contacted them

Thank you for providing your account details Joseph, so I could locate you in our system. We need to complete one final account security step. The process requires me to send a message with a security code to the primary email or mobile number on the account. You'd need to provide that code back to me within 15 minutes of it being sent. If now is a good time, which works best for you?

I am home now if someone is there

mobile number is fine

Hi there, GPH939! Congratulations on the new CM3000! That should work great with the enhanced upload speeds! If your address has been updated with the faster speeds we can get those coming through for you. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

We appreciate your eagerness to get the new enhanced speeds. After confirming that the speeds were not quite available yet, we will keep you posted once they become available.  Thank you for reaching out on Xfinity Forums.