Visitor

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1 Message

Friday, August 7th, 2026 4:36 PM

Not getting upgraded upload speeds

There was recently work done in my area to upgrade Xfinity internet, with the internet down all day earlier this week, and now the broadband label on the xfinity site shows faster upload speeds being available. Unfortunately I am still getting the slower speeds despite restarting my router. Can you check how I can have the new upload speeds provisioned to me or if there is something I need to do?

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Official Employee

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3.6K Messages

2 hours ago

Hello @user_alv94k have you received any mailers or email communications stating your speed has been enhanced? Also, you'll need the proper equipment to achieve those speeds. Are you using a rented Xfinity gateway or customer owned equipment? We offer a great support page here to help you shop for Comcast approved devices. 

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