Visitor
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1 Message
Not getting the speed I'm paying for
I changed my service on Oct10 and it was supposed to start with the new billing period, Oct17. The bill I received on the 17th shows I should be getting 2Gbps (2000Mbps), but my service shows it's still on 1Gbps and the speed test confirms this. Why am I not getting the service I'm paying for?
XfinityRaf
Official Employee
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1.6K Messages
2 hours ago
Good afternoon @user_qp3dwf. Our team can review your account to see what could be causing your internet speed issues. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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