dellferguson's profile

New Poster

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2 Messages

Mon, Sep 13, 2021 6:30 AM

Not getting the speed I am paying for.

I paid $70 for Xfinity to tell me my computer can not handle 200Mbps speed with ethernet connection.

Is that true and what can I do to fix that? Thanks

Responses

EG

Expert

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89.1K Messages

8 d ago

Does it have a 10/100/1000 (gigabit) ethernet network adapter ?

Official Employee

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276 Messages

6 d ago

Hi, @dellferguson. I wanted to follow up on this. It can vary by device, so I would need more data to know if your computer can get these speeds. Have you had a chance to check the specs for the adapter? If so, please let us know what you found. We also have a guide that will give you a general breakdown of expected speeds by device https://comca.st/3hAMv8x. Let me know if that helps.

(edited)

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