Not getting speeds i paid for.

My plan says i should be getting 1100 mpbs download and 300mbps upload speeds.
but im only getting 40 mbps upload not 300 and the Xfinity help chats are throwing me around from agent to agent and im not able to send screenshots from the xfinity website proving these are the speeds i should be getting, they just keep saying they dont offer those upload speeds on any plans.

Where and who can i send this picture to.

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BruceW

Gold Problem Solver

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26.4K Messages

3 days ago

What is the model number of your modem or gateway? Do you meet all the requirements in https://forums.xfinity.com/conversations/customer-service/upload-speeds/677b01a7121aae71d76926bf?commentId=677b05b23423b47b4071a8d0&replyId=677bd66e7699a97c89069e62 to get the faster upload speeds of NextGen/Enhanced Speed service?

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user_2pca5x

Visitor

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2 Messages

its the netgear CAX80.
i talked to an agent today and upgraded my speeds even further to 2100gb down, 300mbps up.

but im currently only getting 2100gb down, 40 up.

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3 days ago

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XfinityShawn

Official Employee

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1.5K Messages

user_2pca5x My team can look into your internet speed concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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BruceW

Gold Problem Solver

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26.4K Messages

3 days ago

its the netgear CAX80 ...

That's not one of the devices in the post I linked above and so won't provide NextGen/Enhanced upload speeds. You gotta have compatible hardware and meet the other requirements.

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user_2pca5x

Not getting speeds i paid for.

BruceW

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user_2pca5x

XfinityShawn

BruceW

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