2 Messages
Not getting speed paid for
I have an S33 Arris and downstream power levels right at 4-6dBM, upstream regularly over 45dBM, and no reported errors in the logs or configs. Router is 1Gbps and iperf LAN testing shows that there's no issues with the cat6 cables, switches, router, APs, or other tooling on my network - everything locally pushes near 1Gbps no issues at all. Hardware folks replaced the line to the house recently and a fresh coax cable from the wall mount to the Arris modem. Despite this, I am never able to exceed 250Mbps, with speeds typically falling between 100-200Mbps. I pay for 1200Mbps down ... I previously had the same speed package with a different provider and had no issues regularly pulling speeds between 350-850Mbps. Please fix the boot config file and/or remove the QOS you have on my modem. Thanks, JMH
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