Not getting proper upload speeds

@user_i3jcoj Thank you for reaching out to our Community Forums for assistance with the Next Generation speeds on the new modem. We may need to provision the new device and/or check for an incompatible amplifier (if applicable). 

Please send us a direct message with your full name and service address to get started. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

... CODA56 ... still getting the same speeds I got before switching ...

There are additional requirements for higher upload speeds besides having an approved device, see https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/ and https://www.xfinity.com/support/articles/upgraded-areas-leased-equipment-required-for-upload-speeds.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

@user_i3jcoj @XfinityEva  

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

Thanks for allowing us to help with your upload speed, @user_i3jcoj. I'm glad we were able to get that corrected. If you need anything else, don't hesitate to create a new public submission. Have a great holiday!

@user_i3jcoj 

Thanks for sharing the solution with the community ! Happy holidays !