Skip to main content

    Support

    Offers

U
user_cqh8lg
1st Topic

4 Messages

Monday, December 30th, 2024 11:35 PM

Closed

Not getting plan speeds

I have the 1gb plan, but when connected directly to the modem I don’t get more than 750 on a good day. This is true day, night, morning, afternoon, so I don’t believe there’s a network connection issue since, I never got the 1gb speed. The troubleshooting steps didn’t fix it and the speed test doesn’t offer actual solutions. How can we get a support ticket to look at this, since there’s no way to open a support ticket if your network is working at all.

Question

 • 

Updated 

5 months ago

70

3

0

user_oh3mfg

1 Message

6 months ago

I have had very similar issues. I pay for the 2000 mbps plan, but have only seen 1000 at best. This is plugged directly into gateway, no one else home... and even then I can only typically get in the 600s. I agree, the troubleshoot is garbage. No actual resolution. They just say, well your gateway is getting 113% of plan so we are doing our part. I say you can make up any number you want, if I can't get a single device to ever show those type numbers, then it is just a lie. Monopoly funny money (well numbers anyway).

0

XfinityRichard

Official Employee

 • 

2.1K Messages

6 months ago

Hi there, @user_cqh8lg I'm very sorry for the trouble you are experiencing with your slow Internet speed. Since it's been a few days since you last posted, are you still having slow internet speed? If so, please don't hesitate to reach back out so we can assist you further.-Richard

3

0

user_cqh8lg

4 Messages

Yes, still…and have been for months or more.

6 months ago

0

XfinityRichard

Official Employee

 • 

2.1K Messages

Oh no, I'm sorry that you have been having these speed issues for months. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_cqh8lg

4 Messages

@user_cqh8lg​ 

Still, still having issues. Also now once again my connection dropped, and using the chat assistant didn’t resolve my issues, so…again, Comcast isn’t reliable and since I’m not getting responses here/the app isn’t fixing the issue, I’m kinda stuck, paying for something I can’t use. Thanks Comcast! I guess it’s a good thing you have a monopoly and I’m stuck with no other option than to pay you.

6 months ago

0

Arkey

Frequent Visitor

 • 

10 Messages

5 months ago

I am glad to see that others are having the same issues as I have had for the past few months. My plan is supposed to 800 mps but it is now a lucky spurt if I get 20. I have let this go but am now to the point where I have to ask: Where do I go to get reimbursed for non-delivery of services?

2

0

user_cqh8lg

4 Messages

Good luck, I haven’t seen a dime and their solution is to just send a tech out again…wonder how many times the circus goes round.

5 months ago

0

XfinityRichard

Official Employee

 • 

2.1K Messages

Hi there, @Arkey ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm so sorry to hear about the slow internet speeds you are getting. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

forum icon

New to the Community?

Start Here