4 Messages
Not getting plan speeds
I have the 1gb plan, but when connected directly to the modem I don’t get more than 750 on a good day. This is true day, night, morning, afternoon, so I don’t believe there’s a network connection issue since, I never got the 1gb speed. The troubleshooting steps didn’t fix it and the speed test doesn’t offer actual solutions. How can we get a support ticket to look at this, since there’s no way to open a support ticket if your network is working at all.
user_oh3mfg
1 Message
1 month ago
I have had very similar issues. I pay for the 2000 mbps plan, but have only seen 1000 at best. This is plugged directly into gateway, no one else home... and even then I can only typically get in the 600s. I agree, the troubleshoot is garbage. No actual resolution. They just say, well your gateway is getting 113% of plan so we are doing our part. I say you can make up any number you want, if I can't get a single device to ever show those type numbers, then it is just a lie. Monopoly funny money (well numbers anyway).
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XfinityRichard
Official Employee
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1.6K Messages
1 month ago
Hi there, @user_cqh8lg I'm very sorry for the trouble you are experiencing with your slow Internet speed. Since it's been a few days since you last posted, are you still having slow internet speed? If so, please don't hesitate to reach back out so we can assist you further.-Richard
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Arkey
Frequent Visitor
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10 Messages
6 days ago
I am glad to see that others are having the same issues as I have had for the past few months. My plan is supposed to 800 mps but it is now a lucky spurt if I get 20. I have let this go but am now to the point where I have to ask: Where do I go to get reimbursed for non-delivery of services?
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