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Friday, November 29th, 2024 3:42 PM

Not getting no where near the speed I pay for.

As the title says. I pay for 2000mb down and 350mb up. I run the modem Xfinity uses. I am hardwired to the 2500mb port and I have a network card that can handle up to 2500mb. But the fastest speeds I can get are around 520-ish mb down. The up runs just fine. I recently had techs here to fix a bad install a subcontractor had done. They showed me the speeds coming into the modem was 2200ish. But I can't get my computer to pull those numbers at all. 

Official Employee

 • 

998 Messages

14 days ago

 

user_3m804d Thanks for posting on our Forums page. Do you know if the tech tried swapping the equipment, just to test if the modem may be having issues? You can also bring it to a local Xfinity Store to swap and test if you'd like as well.

 

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