Frequent Visitor
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5 Messages
Not getting my upload speed
I pay for gigabyte internet and instead of getting 30 or 35 mbps upload speed I am now getting 6 mbps with every test I do.
Why is this happening? I've already tried all of the fixes but nothing. I'm not calling Comcast support to be told to reset my modem a million times and being moved to a different department every five minutes. I noticed that I was getting 6 Mbps a few days ago and nothing has changed since then.
I can provide whatever information is necessary.
Responses
EG
Expert
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86.7K Messages
8 m ago
What do you get for the download speed with a computer hardwired directly to the modem with an ethernet cable ?
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ComcastMartin
Official Employee
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2.4K Messages
8 m ago
Hi there, @Dorya.
I would love to help you out. Thank you for posting on our forums. Our forums are a community-driven help board for customers to exchange their knowledge all things Comcast!
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
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86.7K Messages
8 m ago
.@Dorya
Please answer the question that I asked you right here on the open public forums (the type of help venue that this is supposed to be...) so that other readers here may benefit from the exchange, thanks.
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Dorya
Frequent Visitor
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5 Messages
7 m ago
@ComcastMartin
Sorry I was busy earlier today. I'm sending you the info right now.
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Dorya
Frequent Visitor
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5 Messages
7 m ago
@EG
Right now I'm getting somewhere between 600-750 mbps download and 5 mbps upload. This is having my computer directly connected to the modem too.
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