Dorya's profile

Frequent Visitor

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5 Messages

Thu, Oct 1, 2020 5:00 AM

Not getting my upload speed

I pay for gigabyte internet and instead of getting 30  or 35  mbps upload speed I am now getting 6 mbps with every test I do.

Why is this happening? I've already tried all of the fixes but nothing. I'm not calling Comcast support to be told to reset my modem a million times and being moved to a different department every five minutes. I noticed that I was getting 6 Mbps a few days ago and nothing has changed since then.

I can provide whatever information is necessary.

Responses

EG

Expert

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86.7K Messages

8 m ago

What do you get for the download speed with a computer hardwired directly to the modem with an ethernet cable ?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

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2.4K Messages

8 m ago

Hi there, @Dorya

 

I would love to help you out. Thank you for posting on our forums. Our forums are a community-driven help board for customers to exchange their knowledge all things Comcast! 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG

Expert

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86.7K Messages

8 m ago

.@Dorya

 

Please answer the question that I asked you right here on the open public forums (the type of help venue that this is supposed to be...) so that other readers here may benefit from the exchange, thanks.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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5 Messages

7 m ago

@ComcastMartin 
Sorry I was busy earlier today. I'm sending you the info right now.

Frequent Visitor

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5 Messages

7 m ago

 

@EG 


Right now I'm getting somewhere between 600-750 mbps download and  5 mbps upload. This is having my computer directly connected to the modem too.

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