Elite2017's profile

New Poster

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2 Messages

Sun, Feb 2, 2020 6:00 AM

Not getting my internet speeds

This issue has been going on for months. Completely unacceptable..I have an arris SB6190 with a Linksys router EA7500..I am getting a perfectly consistent 250 down and 18 up. I’m paying for extreme pro. So I’m not even half speed. I disconnected the router and went straight from the modem and ran a test. I’m still getting 250 down and 18 up. Nothing changed. Completely unacceptable

Responses

EG

Expert

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88K Messages

1 y ago

Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.

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