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Friday, November 1st, 2024 10:47 PM

Not getting increased upload speeds after installing Hitron CODA 56 modem

Hi, I got the "Good news You can now enjoy up to 5-10x faster upload speeds and smoother connections with your current Xfinity Internet package" email a while ago. I just upgraded my cable modem to the Hitron CODA56, but am still getting the same 20 mbps upload after activating the Hitron.

I chatted with customer service, who sent a tech out. The tech said the line is perfect and he was able to get 2000 mbps download and 120 mbps upload with his equipment. He wasn't able to see my account details, but thought it was a provisioning issue with my account or modem.

Any ideas?

Official Employee

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1.2K Messages

5 days ago

Hello @user_v9kp4g, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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