Visitor
•
1 Message
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan.
1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps
2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently
Copy and paste >
1.2 Gig Plan
Download speeds: up to 2000 Mbps
Upload speeds: up to 250 Mbps
Called several times with service rep but still the same. Paying more to get more speed with new modem but I am getting same speed what I had befor for download but increase upload from 35 Mpbs with old modem.
XfinitySean
Official Employee
•
189 Messages
2 months ago
Hi there user_xy4jag! Sorry to hear you aren't getting the speeds you were expecting. We appreciate that you took the time to use the Xfinity Plan Builder! You came to the right place for help, and we'd be more than happy to look everything over to find out what might be causing the issue. Please send us a direct message with your full name, name on the account (if different), and full address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
markd18
Contributor
•
21 Messages
1 month ago
I'm having the same issue. Just changed plans a few days ago to get 2G/250M, but my speeds has been identical to the old plan speed of 1.5G/40M. I've had chats with various levels of technicians 4 times now and nothing is resolved. I believe the problem is that my Arris S33 has not been properly provisioned to support the speed.
2
0
UltraRand0mness
Visitor
•
1 Message
17 days ago
I'm having the same issue just with lower speeds
1
0