Visitor
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1 Message
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan.
1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps
2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently
Copy and paste >
1.2 Gig Plan
Download speeds: up to 2000 Mbps
Upload speeds: up to 250 Mbps
Called several times with service rep but still the same. Paying more to get more speed with new modem but I am getting same speed what I had befor for download but increase upload from 35 Mpbs with old modem.
XfinitySean
Official Employee
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32 Messages
3 hours ago
Hi there user_xy4jag! Sorry to hear you aren't getting the speeds you were expecting. We appreciate that you took the time to use the Xfinity Plan Builder! You came to the right place for help, and we'd be more than happy to look everything over to find out what might be causing the issue. Please send us a direct message with your full name, name on the account (if different), and full address, and we'll get started!
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