Visitor
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4 Messages
Not getting full internet speed after the free speed upgrade
I recently noticed that the connection speed of my Performance Select plan changed from 100mbps to 200mbps. I then reset my Arris SB6183 cable modem, my speed didn't increase. It is still the same as before, which is about 94mbps (after connecting my laptop directly to the modem). I did some research and thought it was a problem with the Ethernet cable, the cable is a cat5 enhanced cable, so getting to a 200mbps shouldn't be a problem. I called Xfinity tech support, they said it's a problem with my modem, but from Xfinity's website (http://mydeviceinfo.xfinity.com/), it says my modem is capable of handling 200mbps speed and there isn't any setting at all. So I don't really know what is going on. Got any ideas??
Accepted Solution
EP_photo
Visitor
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4 Messages
2 years ago
Problem solved. We had an internet interruption in our neighborhood after I posted this. It was supposed to address speed issues. After It was back up. I checked my speed by connecting to the modem a few days afterward. To my surprise, I got 233 mbps!! It wasn't the problem with the modem after all. Unfortunately I still got 94 mbps when using wifi. I did some research of my wireless router (TP-Link AC1350 model C59, v2), my version only supports 100 mbps. The newer version of AC1350 would support the gigabit speed but not my version. I ended up just got a new router. After I installed the new router, I now get 233 mbps via wifi!
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zip21222
Contributor
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160 Messages
3 years ago
@EP_photo
94 mbps is almost exactly what I'd expect from a computer with an older 'fast ethernet' adapter.
Are you certain that your computer has a gig ethernet adapter?
Can you ask your computer what speed it is connecting at?
HTH
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EG
Expert
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110.1K Messages
2 years ago
Thanks for sharing your solution here ! Now closing your marked "Solved" topic.
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