3 Messages
Not getting anywhere close to 2000 Mbps on Xfinity Router + Hardwired
Hello, My service is fairly new and I am not getting anywhere near the paid connection (2000 Mbps) speeds using the Xfinity router! I am hardwired by ethernet cable (900 Mbps) and significantly slower on Wifi (600 Mbps) if next to the router and drops quite a bit (below 400 Mbps) you go a bit further for example the next room - I am curious if I am on the wrong plan + why the drastic drop?
XfinityEva
Official Employee
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1.4K Messages
1 month ago
Good morning, thank you for reaching out about your current speed concerns. Are you still experiencing issues with the speed at this time?
A great starting point is ourXfinity Internet Troubleshooting Tips created by our Community Experts.
Please let us know if this helps or if you are still experiencing issues.
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zip21222
Contributor
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158 Messages
1 month ago
user_ywjv7v:
- ethernet cable (900 Mbps)
I suspect you've only got a gig ethernet connection there. Please check that the device you're using actually has an ethernet port that is capable of a 2 gig connection, that your ethernet cable is at least cat6, and that any hubs or switches in the line (IF there are any) also support at least 2gig connections.
-Wifi (600 Mbps)
Thats pretty darn good for Wifi. Please take a look here for what speeds you can actually expect to get from a wifi connection:
https://www.speedguide.net/faq/what-is-the-actual-real-life-speed-of-wireless-374
good luck!
(edited)
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