Visitor
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3 Messages
Not Getting Advertised Upload Speeds
My plan says that I should be able to expect 200mbps upload speed, it is obvious that I am being limited to 40mbps.
I have tested from the gateway, hard wired directly to the gateway and with wifi, all tests show an obvious limit being applied to my upload speed.
Download speeds are great, it is just the upload speed that I am having issues with.
Who do I contact to flip the switch that adjusts that throttle?? I called in to support and they had me doing all kinds of restarts and the like but it didn't make any difference. I am about 6 hours into this troubleshooting effort right now and there has been no progress.
user_e89b7c
Visitor
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4 Messages
2 years ago
My home internet has been experiencing high packet loss rate since several weeks ago. What I checked were:
- Ping from my laptop to my wifi router's local port (192.168.1.1) => OK, 0% loss
- Ping from my laptop to my wifi router's internet-side port => OK, 0% loss
- Ping from my laptop to the very next hop of the wifi router (a comcast's gateway 24.xxx.xxx.xxx) => NG, 18~20% loss
So I'm pretty sure there is some problem with Xfinity service. To make it easy to imagine how it affects the internet experience, for example, when you open google and search images for cats, it takes tens of seconds to load one page (and a few images even fail to be shown up,) or if you download something big, the bandwidth is going to be <100k bytes/sec. How do I address this issue?
- Edit: additional information
If I restart the wifi router and cable modem, it recovers for a while (like 30min) but soon gets back to the bad state and starts dropping ~20% of packets. That implies it might not be caused by some permanent issue (e.g. cable in my apartment is damaged.)
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