Not Getting Advertised Upload Speed

I recently checked my xfinity account and noticed that the previous upload speed for the Gigabit Plus Internet plan went from up to 35 mbps to up to 200 mpbs. I assumed that I would be getting the 200 mbps so I upgraded my Arris SB8200 modem to an Arris S33v2 modem.

After activation I was still not getting the advertised upload speed regardless of whether I connected my computer directly to the cable modem or not.

I contacted tech support and was informed that a technician would try to resolve the issue within 2-3 hours by text or e-mail but have not received anything.

Can someone please confirm if San Jose, CA has received the increased upload speed?

Thank you.