Not getting 2gig speeds with UCI

I'm getting only 1.3GBps download and 40MBps upload on my new "Next Gen Tier" modem of Ubiquiti UCI that I had installed today with a technician installing the service. I'm on the 2GBps plan. I am using a 2.5GbE port on my UDM pro.

Ubiquiti UCI is a certified Next-Gen Mid-Split modem. I believe I am currently provisioned on a legacy bootfile capping my upload at 40 Mbps. Can you please push the Next-Gen / Mid-Split Gigabit x2 bootfile to my modem so I can get my plan's full upload speed?

Thanks!

Responses

Oldest First

Selected Oldest First

XfinityDilary

Official Employee

•

3.7K Messages

9 hours ago

Thank you for posting on our community forums, Dang2026. I'm sorry to hear about your speed concerns. We'd be happy to check the bootfile and make sure the correct one is provisioned. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

Your Home Network

Dang2026

Not getting 2gig speeds with UCI

XfinityDilary

New to the Community?