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user_nmr2pt
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Thursday, October 17th, 2024 6:10 PM

Not being able to edit network settings

I am unable to edit any setting in the gateway http://10.0.0.1/wireless_network_configuration.jst

All settings are locked. I have the admin account.

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15 days ago

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EG

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106.9K Messages

18 days ago

They want you to use their Xfinity app.... https://www.xfinity.com/support/articles/activate-xfi-gateway-app    

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user_nmr2pt

3 Messages

I cannot do it through the app I want to change the security mode from wpa2 to wpa3 or wpa.

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15 days ago

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EG

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106.9K Messages

@user_nmr2pt​ 

So you can't do it using either method ?

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15 days ago

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XfinityThomasB

Official Employee

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1.4K Messages

16 days ago

Howdy user_nmr2pt

I wanted to make sure we get this sorted out quickly for you! Could I get an idea of the modification you were looking to make in the admin tool? Appreciate you taking the time to loop us in to help provide support. 

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user_nmr2pt

3 Messages

I want to change the security mode from wpa2 to wpa3 or wpa.

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15 days ago

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XfinityAlyssaA

Official Employee

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1.6K Messages

Good afternoon @user_nmr2pt, and thank you for responding back to us, we appreciate it and hope you are having a fantastic Sunday so far! Thank you for confirming that you want to change the security mode from wpa2 to wpa3 or wpa but are unable to do it through the app, is that correct? To confirm, are you using any xFi Boost Pod extenders in addition to your gateway? Have you tried any troubleshooting steps yet? May I also confirm that you are logged into the app as the primary user? Rest assured, our team is here to help get this addressed the best we can. 

 

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15 days ago

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