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user_vqkcb7
1st Topic

Visitor

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1 Message

Friday, May 23rd, 2025 4:50 AM

Not all devices are connecting

With my old modem all my devices connected with no problem as soon as I get this new one now only a few of my devices are connecting.  I wish you guys stop pushing  new [Edited: "Language"] to customers without properly explaining things

Question

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Updated 

3 days ago

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XfinityAmandaB

Official Employee

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2.2K Messages

3 days ago

 

user_vqkcb7 Thank you so much for stopping in for help with your devices not connecting with your new modem. If you have not already, you may want to forget your home network and relog in on your devices to make sure you can reconnect. If you are still having issues after forgetting your network and logging back in to your wifi, let me know.

 

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