Visitor
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1 Message
not able to get manage modem because i can't get app on PC
I have spent 5 hours trying to get my printer to work with this new Xfinity gateway they sent me. I tried chat and they were supposed to get back to me, but that never happened. All they tell me is I have to have the App. I have no way of getting the App for my laptop. I do not have a cell phone and I do not have a chromebook, so how am to manage my modem? Why can't I manage if from the web site like we always could? Anyone have a solution?
XfinityMatthew
Official Employee
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1.3K Messages
2 hours ago
Hello insanespinster, Appreciate you reaching out. Normally the app is required to allow access to the webpage version of the admin tool by following these steps.
https://www.xfinity.com/support/articles/admin-tool-access
But since you don't have access to the app we can try to help with the printer. Are you getting an error message when trying to connect it or how far in the process can you get?
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