Visitor
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2 Messages
No Xfinity service if no power? Why?
In Michigan this past week, many people were/are without power due to the ice storm. I was one of them, but I have a generator, so that was not a big issue. But I was without Xfinity service despite having whole house electric. I know there was no physical line damage, because power was restored for 2 minutes midway through the outage, and Xfinity service was suddenly available for that time.
This has been a problem only the last few years. When I originally installed my generator, Xfinity service would continue to be available. Not anymore! Why would my service be linked to power availability when it wasn't in the past? I suspect the answer is related to non-functional and un-maintained backup hardware.
Xfinity charges us all a ridiculous amount of money and promises great internet speeds. This promise leads us to believe we can work from home, which I do. But the speed is useless without reliability. I understand that weather creates problems (at an increasing rate). It doesn't change the frustration of being forced to take PTO due to a lack of internet (this time is very valuable to me!).
Xfinity, can you put some of that revenue into reliability in lieu of more speed? Internet is quickly becoming a required resource just like water and electricity.
Andyr1
Gold Problem Solver
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8K Messages
2 years ago
Cable systems need power for amplifiers and other electronic equipment. Although many may have some form of backup power, it's only designed for short-term outages of maybe a few hours. This is not like the old phone system where the lines were powered at the office.
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