kenobi33's profile

New Poster

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4 Messages

Thu, Jan 14, 2021 2:00 PM

No XFi access to my XB6 after activation of an XB7 (I will return the XB7, slow speeds)

I recently upgraded to an XB7 Gateway (from a XB6). After activation and multiple resets in the last 24h, the speeds are lower than my XB6 (both on WiFi and wired). Uploads are terrible, only 5 Mb/s on the Giga Xfnity plan (vs 35-40 Mb/s on the XB6). So, I will be returning the XB7, and will keep my XB6.

The problem now: I cannot acces my XB6 with the XFi app or XFi on the web anymore; it always shows: "your gateway may be offline". I would like to have access again to my XB6 via the XFi app. Any ideas? Thank you!

Responses

New Poster

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4 Messages

5 m ago

Thanks for your kind reply? Will customer service be able to deactivate the XB7 that I am returning?

Thanks again!

jlavaseur

Valued Contributor

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434 Messages

5 m ago

You can only have one gateway activated at a time, so if your Xb7 is activated, you will not be able to access your Xb6

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