Visitor

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1 Message

09/08/2026 7:51 PM

No wifi

No wifi. Modem has no light. Unplugged power source for over 60 seconds, plugged back in. Orange light comes on then goes out. Modem is making noise.

Oldest First
Selected Oldest First

Official Employee

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3.1K Messages

2 hours ago

Thank you very much for reaching out to our team about that service issue. I will be happy to look further into that from here if you are still experiencing that issue. Have you verified that there was not a known issue in your area by checking your Xfinity app?

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