No WiFi for 24 hours, soonest tech will take 3 more days

3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. 
I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust the bill further, as this service disruption continues to occur on a constant basis.