Hey there, @user_1o6our! I am sorry to hear about the troubles with navigating through YouTube. Are you using the App or through a browser? If you are using the App, I would recommend uninstalling the App and reinstalling, then attempt to navigate to a video. If you are using a browser, is it only Youtube or that video? Are you able to surf other things?
XfinityAdrienne
Official Employee
•
1.3K Messages
2 years ago
Hey there, @user_1o6our! I am sorry to hear about the troubles with navigating through YouTube. Are you using the App or through a browser? If you are using the App, I would recommend uninstalling the App and reinstalling, then attempt to navigate to a video. If you are using a browser, is it only Youtube or that video? Are you able to surf other things?
0
0