Regular Visitor
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4 Messages
No white light after rebooting
same, rebooted and different color lights came on during startup sequence but at the end when a solid white light should appear, there is no light. Network wifi works fine. White light was on before I rebooted.
XfinityRaul
Official Employee
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2.8K Messages
6 months ago
@johnk54 Thank you for making us aware your modem white light isn't turning on even after rebooting. I would be more than happy to help figure what's going on.
When you say your modem was rebooted, was that done via the Xfinity app or was that a power cycle?
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EG
Expert
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118.9K Messages
1 hour ago
@user_i85psi
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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