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user_xsntge
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3 Messages

Monday, December 11th, 2023 10:57 PM

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No way to activate a modem in the app?

The latest app doesn't show the "devices" page anymore.

How do I activate a CPE modem with the app? Or better yet, without the app on the web?

Question

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Updated 

1 year ago

 • Edited

120

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Accepted Solution

user_xsntge

3 Messages

1 year ago

Funny, I had to call in to get it activated, took 3 different calls over 2 days, since the "Devices" page didn't exist in my app.

Now that I'm on my own modem, guess what's back?? 

Yup, I now have "Devices" page again.

[Edited: "Inflammatory"/"Language"]. They do anything they can to prevent us from removing their equipment.

(edited)

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XfinityRichard

Official Employee

 • 

1.8K Messages

1 year ago

Hi there, @user_xsntge Thank you so much for reaching out to us regarding needing to activate your modem. Were you able to get your modem added? If you need further assistance, please reach back out to me!-Richard

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user_xsntge

3 Messages

1 year ago

Not sure why you hid this?? Afraid of something?

[Image Removed: "Language"]

(edited)

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Again

Expert

 • 

31.5K Messages

@user_xsntge​ 

No one is afraid of anything.  The reason that it was made private [now twice] is because of a Guidelines and Acceptable Use Policy violation.  You might want to review those.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

XfinityJohnG

Official Employee

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1.7K Messages

If you are still having an issue with your app and devices @user_xsntge please reach out to us here and we can look into that for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_q7upe3

1 Message

1 year ago

I have found that when my rented Xfinity device was in "bridge mode" the app would not show the Devices section or give you any way to activate a new device. Taking the rented Xfinity device out of "bridge mode" eventually brought back those missing features to the Xfinity app.

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