Frequent Visitor
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11 Messages
No username/password option for Arris SB8200?
Hi all,
I just bought a new SB8200 from Amazon and performed a factory reset. When I access the modem remotely I'm not prompted for any login credentials and I see no options to add them. According to Arris I should be prompted for a username and password (https://arris.secure.force.com/consumers/articles/General_FAQs/SB8200-Web-Manager-Access).
On my older Arris SB6190 I was able to assign a username and password for security.
Any idea on what might be going on?
Thanks.
manshms
Regular Visitor
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3 Messages
5 years ago
No mention of the user name or password in the documentation. I had to call support and we reset the modem a dozen times to be able to use the default user name and pw. None of that worked, I finially I saw Josh4trunks on here googled it and determined the last 8 digs of the SN works as the pw. Even the Arris technicican did not know this. Crazy.
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cdove
New Poster
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1 Message
5 years ago
^This. This is it.
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jagkid
Visitor
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1 Message
4 years ago
The FW to my SB8200 modem did get updated and now requires a password to access the status page. To log into the SB8200, I first had to use the default Arris User/Password (i.e. enter: admin / password). Then the SB8200 prompted me to change the password with strong password rules.
With this new FW (version: AB01.01.009.44_040220_183.0A.NSH), I am seeing my modem randomly have internet drops which is causing work and household productivity issues. Arris and Xfinity need to resolve this modem network drop issue ASAP!
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