Visitor
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5 Messages
No TV or internet - burnt cable in cable box
I have been having issues since Monday, internet dropping every few hours, yesterday did it 4 to 5 times and today all day long until about 5pm when it just went down completely.
i have been here before in the past few years and it resulted in the burnt cable inside the cable box coming to the home.
inwork from home so internet is a most. I need help in getting this fixed, please.
I have made an appointment for a technician to come out, but will not be until Friday morning.
Accepted Solution
Jcgoallorans
Visitor
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5 Messages
1 month ago
This is the cable that was replaced.
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XfinityJeffB
Official Employee
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501 Messages
1 month ago
Hello Jcgoallorans, thank you for reaching out here in our Xfinity Community forum. I am sorry to hear about the issues you are having, and I am happy to take a look and see if we can get you some help sooner.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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Jcgoallorans
Visitor
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5 Messages
1 month ago
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