No TV or internet - burnt cable in cable box

I have been having issues since Monday, internet dropping every few hours, yesterday did it 4 to 5 times and  today all day long until about 5pm when it just went down completely.

i have been here before in the past few years and it resulted in the burnt cable inside the cable box coming to the home.

inwork from home so internet is a most. I need help in getting this fixed, please. 

I have made an appointment for a technician to come out, but will not be until Friday morning.