Visitor

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2 Messages

Monday, May 18th, 2026 3:15 PM

No support.

Since April 20, they have been working on XFINITY in my area. I guess it was burying cables each day. They sent me a text that says they’re working and then send me a text that they have stopped working and everything should be fine. However it’s not fine my modem doesn’t work it blinks and I am running completely off of the pro extender since my daughter works from home and the pro extender storm smart has slower Internet. This is an issue I called yesterday. Support said they would send out a technician today. Technician came stayed in his van and then left. I tried to call Support again and was stopped dead by AI who tells me that until the work is completed, no one can help me no way to talk to a real person. No way to talk about anything else just says live agents can’t give me any more information.

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Expert

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118K Messages

41 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.8K Messages

26 minutes ago

 

user_73dd88 Sorry to hear that you've been having trouble with your internet since the recent work in the area. There is definitely a concern here, and my team can help look into this for you. Since we will need your personal information to locate the account and check on the appointment, please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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