@user_9r0oz2 Thanks for reaching out to us via Forums. I would be more than happy to help figure out a solution to this problem you're experiencing.
So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
XfinityRaul
Official Employee
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3.1K Messages
5 hours ago
@user_9r0oz2 Thanks for reaching out to us via Forums. I would be more than happy to help figure out a solution to this problem you're experiencing.
So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
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EG
Expert
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120.6K Messages
5 hours ago
@user_9r0oz2
Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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